Technical Support
"BSI's tech support is stellar and a delight to work with." R.H.,Bioinformatics Scientist
"I can be open with them on the issues I come across, and they reply back with solutions and good background information for me to better understand the software." A.P., Proteomics researcher.
Thanks for coming to us with your question. In case you've misplaced your manual, you can download the latest User's Manuals for any of our products. But assuming you can't find what you need in the manual, we encourage you to check out the pages for:
And please ask us lots of questions. The more questions we get, the more we can improve. For PEAKS, the first place to ask for help is the PEAKS_forum, where all experienced PEAKS users and BSI team members participate. For other products, or for more private questions, please question us directly.
Telephone support is also available from 9:00am to 5:00pm eastern standard time.
Tel: (519) 885-8288
Fax: (519) 885-9075
We're always happy to schedule a WEBEX session (screensharing over the internet) so we can both see what's happening, and properly explain key concepts.
Technical support is free during any trial of our software, and for subscribers to our Service Plan Subscription.
